Your data, handled responsibly.
This Privacy Policy explains how we collect, use, process, and protect your information when you use our platform. We are committed to ensuring transparency, security, and compliance with applicable data protection regulations and platform policies, including those of Meta and WhatsApp.
Core principles of our data handling
We only process and respond to messages that are initiated by users. We do not send unsolicited messages or spam.
We only collect the data necessary to provide our services, such as appointment details and communication records.
All data is securely stored and processed using trusted infrastructure providers with industry-standard safeguards.
Businesses and users retain control over their data, and we provide clear visibility into how it is used.
1. Information We Collect
We may collect information such as names, phone numbers, and conversation data when users interact with businesses through WhatsApp. This data is provided voluntarily by users during communication.
2. How We Use Information
The collected data is used to enable communication between businesses and users, facilitate appointment booking, maintain conversation history, and improve service functionality. We do not use personal data for unauthorized marketing. We do not use personal data for profiling, selling, or unauthorized advertising.
3. WhatsApp & Meta Integration
Our platform uses the WhatsApp Business API provided by Meta. Messages are processed in accordance with WhatsApp policies. We only send messages in response to user-initiated interactions or through approved message templates in compliance with WhatsApp policies.
4. Data Sharing
We do not sell or rent personal data. Data may be processed by trusted service providers strictly for delivering our services.
5. Data Processors
We may use third-party service providers to process data on our behalf, including hosting and authentication services. These may include providers such as Hostinger (for infrastructure) and Google (for authentication). These providers only process data as necessary to deliver our services and are obligated to protect it.
6. Data Security
We implement appropriate technical and organizational measures to protect data against unauthorized access, loss, or misuse.
7. User Rights
Users may request access, correction, or deletion of their personal data by contacting the respective business or through our platform where applicable.
8. Data Retention
We retain data only for as long as necessary to provide our services and comply with legal obligations.
9. Contact
For any privacy-related questions, data requests, or concerns, you may contact us at:
support.zenthlab@gmail.com